Shipping, Warranty, Returns
OBELO jewelry is created by hand, therefore please allow up to 5-10 business days (depending on the complexity of design and the volume of orders ahead) for the designer Oksana Belo to hand-make your piece.
SHIPPING & HANDLING
USA shipping is $5 FLAT RATE via USPS Priority Mail and includes TRACKING NUMBER & INSURANCE. Delivery usually takes up to 3-5 business days, excluding holidays.
We sent you an email confirmation once your order has been completed and shipped to you.
Please note, that you’re responsible for tracking the progress of your shipment. OBELO jewelry is not responsible for the delivery delays, damage or loss.
For any questions about delivery please email us at info@obelostyle.com
INTERNATIONAL SHIPPING
$25 USD FLAT RATE to Europe and Australia via USPS First Class International.
*United Kingdom residents, if you have NOT received your packages, please check with the customs. You are responsible for the payment of VAT tax and/or custom duty fees.
For anywhere else in the world, we’ll find out the quote and get back to you.
*Please note that customs policies vary widely from country to country. For information about customs policies please contact your local customs office. Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer. OBELO jewelry does not take responsibility for these charges and has no control over what they may be. We’re unable to reimburse any coasts incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.
There are a numerous third party websites to assist you with calculating import duties and local taxes, in example, www.dutycalculator.com
PAYMENT
Payment is PAYPAL SECURED. You can pay via your PayPal account or if you don’t have one, we accept all major credit cards: VISA, MASTER CARD, AMERICAN EXPRESS, and DISCOVER.
*All prices displayed on our site are in US dollars and all international orders will be charged in US dollars at the checkout. The exchange rate is determined by your bank at the time of transaction.
RETURNS
Your satisfaction really does matter to us! If you are not satisfied with your order, you have 1 week (from the received date) to return the item to us in the original condition for an exchange or a refund.
*If it was a matter of a wrong fit/size of the jewelry, we’ll gladly adjust it.
WARRANTY
In case something breaks you have 6 months to send us the item and we’ll gladly fix it or exchange it for another item.
If you have any questions or concerns, please email us at: info@obelostyle.com
DICLAIMER
OBELO jewelry is made of quality gold-filled wire, but it may tarnish, if exposed to salt water, chlorine, and harsh chemicals (found in some lotions and perfumes).
We recommend storing your jewelry in a jewelry box, to protect it from the outside elements.
VARIATIONS
A slight variation is inevitable in the form as each piece is hand-sculpted and in the color due to the nature of stones, corals, and pearls. However, this insures that you truly get one-of-a-kind product!
PACKAGING
OBELO jewelry is gifted in an unique jewelry box and/or beautiful wrapping. It also comes with a hand-written card from the designer.
“I hope you’ll enjoy wearing your special piece as much as I enjoyed creating it!”
xx Oksana Belo